Question 1

What is Brainy Bees?

Accepted Answer

Brainy Bees is a maths and English learning app for children ages 5 to 12, built around the UK national curriculum for England, Scotland, Wales and Northern Ireland. Parents create the account, and kids work through printable or digital practice quests.

Question 2

What ages and subjects does it cover?

Accepted Answer

Ages 5 to 12, split into seven year-by-year age bands, covering Maths and English (grammar, punctuation, spelling and reading).

Question 3

How does my child sign in?

Accepted Answer

Only parents create accounts and sign in with an email and password. Children use a simple PIN their parent sets, on the parent's own device - they never have their own email login.

Question 4

How do the worksheets work?

Accepted Answer

You can print a worksheet, or share a QR code for someone else to scan and print, let your child complete it on paper, then photograph the finished sheet. It's graded automatically and your child's next quest unlocks based on the result.

Question 5

Is there a digital, no-printing option too?

Accepted Answer

Yes, kids can also answer questions directly in the app instead of on paper.

Question 6

What does the parent dashboard show?

Accepted Answer

Your child's scores, topic-mastery history, and recommendations for what to practise next, across both Maths and English.

Question 7

Is my child's data safe?

Accepted Answer

Yes. Only parents create accounts, every account can only ever access its own children's data, and we don't show ads or use third-party advertising or analytics tools. See our Privacy Policy for the full details.

Question 8

Where do the questions come from?

Accepted Answer

A mix of original questions written in-house following UK curriculum guidance, and openly licensed UK government past test papers. See our Content sources page for the full breakdown.

Question 9

Can I use it across multiple children?

Accepted Answer

Yes, one parent account can have a profile for each child, each with their own age band, progress and worksheets.

Question 10

How do I delete my data?

Accepted Answer

You can delete a single child's profile, or your whole account, at any time - see the Privacy Policy for exactly what that removes.

Question 11

Can I switch my child from Digital to Mail (or Mail back to Digital) without cancelling?

Accepted Answer

Digital to Mail switches instantly, right from that child's subscription card - no cancelling or resubscribing, and billing is prorated automatically. Moving from Mail to Digital goes through Stripe's secure billing portal ("Manage plan"), reachable from the same card.

Question 12

How do I update my payment method or see past invoices?

Accepted Answer

Open Membership and choose "Manage plan" on your child's card. That opens Stripe's secure billing page, where you can update your card, download past invoices, or cancel. Brainy Bees never sees or stores your card details.

Question 13

What happens if a payment fails?

Accepted Answer

We email you straight away, and your child keeps full access for 7 days while the card is retried. The email and the Membership screen both show the exact date. Update your card from Membership before then and nothing changes. If the payment still hasn't gone through by that date, your child moves to the free plan until it does. Nothing is deleted.

Question 14

What happens to my child's progress if I cancel their plan?

Accepted Answer

Nothing is ever deleted. Cancelling just moves that child back to the free tier at the end of the current billing period - their scores, stars, badges and history all stay exactly as they were, and Level 1 of every subject stays free forever.

Question 15

If I add another child, do they need their own separate plan?

Accepted Answer

Yes, each child's plan is completely separate. Add a second child's plan whenever you're ready from their own subscription card, at the same price as your first child - there's no bundled family price.

Question 16

How often does a Mail worksheet pack arrive, and can I request one sooner?

Accepted Answer

A Mail subscriber's next worksheet mails itself automatically every 2 weeks, picking up wherever your child left off - no action needed. You can also request a specific level be mailed sooner, or mail this week's whole pack in one tap, from your child's dashboard.

Question 17

Can I cancel or reschedule an upcoming mailed worksheet?

Accepted Answer

Yes. Any mail request that hasn't been sent yet can be cancelled from your child's dashboard - handy if you've changed your mind about which level to send, or want to print it at home instead while you wait.

Question 18

Where can I see the history of what's been mailed to my child?

Accepted Answer

Your child's dashboard has a full Mail History screen showing every worksheet ever sent, including which were sent automatically versus requested by you, and which are still waiting to go out.

Question 19

If I'm on Mail, can I still print at home too?

Accepted Answer

Yes - printing at home is free and unlimited on every plan, Mail included. It's handy for a level you don't want to wait for the post on.

Question 20

How do I set up or change my child's sign-in PIN?

Accepted Answer

From your child's dashboard, open their login card to set, change, or turn off their PIN. You'll need to re-enter your own account password to confirm any change, which also immediately signs that child out of every device they were previously logged into.

Question 21

My child forgot their PIN, or I want to sign them out of a shared device - how?

Accepted Answer

There's nothing to recover - just set a new PIN from the child's login card on your dashboard using your own password, which signs them out everywhere automatically. To sign a child out of a shared device without changing their PIN, use "Sign out all devices" on the same card.

Question 22

How do I add another child to my account?

Accepted Answer

From your parent dashboard, add a new child profile with their name, age band and an avatar theme. It's gated behind the same verified-parent-consent step you completed for your first child.

Question 23

Can I edit my child's name, age band, or avatar later?

Accepted Answer

You can update their name or avatar theme any time from their profile's "Edit profile" option. Age band isn't a self-service edit yet - it's set when you add your child and stays fixed for now.

Question 24

How do I delete a child's profile, or my whole account?

Accepted Answer

You can permanently delete a single child's profile (their worksheets, photos and progress all go with it) from that child's own screen on your dashboard, or your whole account from the bottom of Settings (which also cancels any active plan for you). Both require an explicit confirmation step and can't be undone.

Question 25

How do I manage notification settings or which devices get alerts?

Accepted Answer

In Settings, you can toggle "Worksheet ready to review" and weekly "Practice reminders" independently, see every device currently receiving alerts, and remove any device you no longer use.

Question 26

What does "Up Next" show my child, and how does it decide what to practise?

Accepted Answer

Up Next is your child's adaptive daily quiz, mixing overdue review questions, confidence-building revision, and topics they're currently weak on. Your parent dashboard has an explainability panel showing exactly why each question was picked - overdue for review, a confidence builder, or a known weak spot.

Question 27

Where can I see my child's overall progress and the specific mistakes they keep making?

Accepted Answer

Their progress screen shows worksheets graded, average score, and topic-by-topic mastery for each subject, plus a "This month's patterns" section tracking specific recurring mistakes, not just wrong answers, so you can see exactly what to help with.

Question 28

What is your refund policy?

Accepted Answer

If you change your mind, cancel within 14 days of first subscribing a child and we'll refund that first payment in full. And if a renewal ever catches you out, tell us within 7 days of the payment: if your child hasn't used the plan since it renewed, we'll refund that payment in full too. Just reply to any Brainy Bees email or write to hello@brainybees.com.

Question 29

How do I know my cancellation worked?

Accepted Answer

We email you a cancellation confirmation as soon as you cancel. It shows the date access ends and that no further payments will be taken, so keep it as your record. Membership also shows the plan as cancelled, with the same date. If you'd rather not use the billing page, email hello@brainybees.com asking us to cancel and we'll do it the same day.

Question 30

Will I get any warning before I'm charged?

Accepted Answer

Yes. The free trial never takes a card, so it can't turn into a charge, and we email you 3 days before it ends and again on the day. On a paid plan you get a receipt for every payment and a renewal reminder at least every six months, showing the date, the amount and how to cancel. If your child hasn't used their plan for a month, we'll email to offer you a pause.

Question 31

Will my price go up?

Accepted Answer

Not while you stay subscribed. If we ever raise the price of a plan, families already on it keep paying the price they signed up at for as long as that child's plan stays active. The new price only applies to new subscriptions, or if you cancel and later start again.

Question 32

How do I contact you, and how quickly will you reply?

Accepted Answer

Email hello@brainybees.com, or tap the email link at the top of Settings or at the bottom of Membership. A real person reads every message and replies within one working day. You can also simply reply to any email we've sent you.